Cold Calling for Telesales
“Overcome reluctance, build confidence & generate sales through cold calling”
Who Should Attend:
A practical and interactive one day workshop, the course is designed for all sales staff that needs to follow up on incoming sales enquiries and customers as well as those who make outgoing calls.
Overall Aim:
The aim of this full day workshop is to help sales staff achieve a greater appreciation of the importance of cold calling and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.
Workshop content
- Overcome reluctance, handle rejection and create opportunities through cold calls
- Become more assertive and successfully deal with gate keepers on the telephone
- Have the right attitude, create the right impression and make the connection
- Guide the customer effectively through each stage of the sales presentation
- Really listen and pre-empt customers’ needs through skilful questioning
- Use the right tone of voice, present the benefits and talk to customers in their own language
- Handle objections effectively and help customers make the right decision
- Learn to recognise buying signals and know when and how to ask for the order
Booking Information
Call our booking hotline on +353 (404) 66433, e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or book online below: